Waste Collection Tooting Customer Privacy Policy

This Privacy Policy explains how Waste Collection Tooting collects, uses, stores and protects personal data relating to our customers in the Tooting area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Collection Tooting customers and prospective customers located in our Tooting service area who contact us, request a quote, make a booking, or otherwise use our services.

By using our services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal data. We may update this Privacy Policy from time to time, and any changes will apply from the date we publish the updated version.

Who We Are And How To Contact Us

Waste Collection Tooting is a waste removal and related services provider operating in the Tooting area. For the purposes of data protection law, we are the data controller in relation to the personal data we collect and use about our customers and prospective customers.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details published on our main customer communications, such as our invoices or booking confirmation documents.

Personal Data We Collect

We collect and process different types of personal data so that we can provide and manage our waste collection and related services. The categories of personal data we may collect include:

Contact details such as your name, address in the Tooting area or surrounding locations, billing address, telephone number and email address.

Service information such as details of your booking, service address, type and quantity of waste, access instructions, preferred collection times, and any related notes you provide.

Account and communication data such as enquiry records, quotes, booking confirmations, complaints, feedback, and any correspondence between you and our customer service team.

Payment and transaction data such as amounts paid, payment method and payment status. We do not store full card details where payment is taken via a third party payment processor.

Technical and usage data such as limited technical information that may be collected when you interact with our online services, where applicable. This can include the date and time of your enquiry or booking request and basic device or browser information.

Where necessary, we may also collect information relating to health and safety, for example if there are particular access risks or hazards at the collection location, so that we can plan the service safely and lawfully.

How We Collect Your Personal Data

We usually collect personal data directly from you when you contact us, request a quote, make a booking, confirm a service, or communicate with us by phone, email, online form or other communication channels.

We may also receive personal data from third parties, such as partners who refer work to us or payment service providers who process payments on our behalf. In these cases, the personal data we receive will usually be limited to the information we need to fulfil your booking, manage the service or confirm payment.

Lawful Basis For Processing Your Data

Under the UK GDPR, we must have a lawful basis to process your personal data. Waste Collection Tooting relies on the following lawful bases for processing:

Performance of a contract. We process your personal data where it is necessary to provide our services, manage your bookings, respond to your enquiries, issue invoices and collect payment.

Compliance with a legal obligation. We may process and retain certain information to comply with legal requirements relating to waste management, environmental regulations, tax, accounting and record keeping.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, preventing fraud, maintaining security, and keeping a record of communications.

Consent. In some limited cases, we may rely on your consent, for example in relation to certain optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide quotes for waste collection and related services in the Tooting area.

To set up, manage and fulfil your bookings, including arranging collection times, planning routes, and providing instructions to our collection teams.

To issue invoices, process payments and manage any refunds or account queries.

To maintain records of the services we provide, including for legal, regulatory, tax and accounting purposes.

To handle complaints, resolve disputes, and respond to feedback or service issues.

To improve our services, processes and customer experience based on the information we hold.

To send you important service communications, such as booking confirmations, changes to services, or updates to this Privacy Policy.

Where permitted by law and where you have not opted out, to send you limited information about similar services that may be of interest to you. You can opt out of such communications at any time.

Data Sharing And Processors

We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary to provide our services or meet our legal obligations. These third parties act as data processors or, in some cases, as separate controllers.

Examples of data processors and third parties we may share data with include:

Payment service providers who process payments securely on our behalf.

IT and hosting providers who support our systems, email services and data storage.

Operational partners, subcontractors or drivers who assist us in collecting and transporting waste, but only to the extent necessary to perform the service.

Professional advisers such as accountants or legal advisers where necessary for legitimate business purposes.

Regulators, law enforcement bodies or other authorities where required to comply with legal or regulatory obligations, or to protect our rights or the rights of others.

When we use data processors, we require them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.

International Transfers

Our primary operations and data storage are intended to be within the United Kingdom or European Economic Area. If we do transfer personal data outside of these locations, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent protections, in compliance with applicable data protection law.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain customer records and related service information for a period that allows us to respond to enquiries, manage our relationship with you, and comply with applicable legal obligations. This period may vary depending on the type of data and the requirements of law or regulation.

When personal data is no longer required for the purposes described in this Privacy Policy, we will delete it or anonymise it so that it can no longer be linked back to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, limitation of access to those who need to know the information, staff awareness, and appropriate contracts with our service providers.

While we take reasonable steps to protect your personal data, no transmission of information over the internet or any other network can be guaranteed as completely secure. You are responsible for keeping any account details or communication channels with us secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Waste Collection Tooting customers and prospective customers in the Tooting area, subject to certain legal limitations and exemptions.

You have the right to access your personal data and to receive information about how we process it.

You have the right to ask us to correct any inaccurate or incomplete personal data.

You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected and we are not required to keep it for legal reasons.

You have the right to request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised.

You have the right to object to processing that is based on our legitimate interests, including certain forms of direct marketing.

You have the right to request the transfer of certain personal data to you or to another organisation in a commonly used electronic format, where this is technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw consent.

To exercise any of these rights, please contact us using the communication channels set out in our regular customer correspondence. We may need to verify your identity before we can respond fully to your request.

Complaints And Contact Information

If you have concerns about how we use your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your data protection rights have been infringed.

This Privacy Policy applies to all Waste Collection Tooting customers and prospective customers within our Tooting service area and is intended to provide clear and transparent information about how we handle personal data in accordance with UK data protection law.